simUNIQ Privacy Policy (UK GDPR Compliant)
Last Updated: 27.04.2026
This Privacy Policy explains how simUNIQ (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you use our website, products, services, or communicate with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller responsible for your personal information is:
simUNIQ, Unit 9, Asenby Business Park, Asenby, North Yorkshire, YO7 3GT Email: info@simuniq.com
2. Information We Collect
We may collect the following categories of personal information:
Contact Information — name, email address, postal address, phone number
Communications — messages, support requests, feedback
Usage Data — IP address, browser type, device information, pages visited
Cookies and Tracking Data — analytics, preferences, and session information (see Section 10)
3. Lawful Bases for Processing
We process your personal data under the following lawful bases:
Contract — to provide and manage your account, products, and services
Consent — for marketing communications and non‑essential cookies
Legal Obligation — to comply with tax, accounting, and regulatory requirements
Legitimate Interests — to improve our services, prevent fraud, and secure our systems (we balance these interests against your rights)
4. How We Use Your Information
We use your personal information to:
Provide, operate, and improve our products and services
Communicate with you, including support and service updates
Send marketing communications (only if you have opted in)
Analyse website usage and improve user experience
Comply with legal obligations
Protect our business from fraud or misuse
5. Sharing Your Information
We may share your personal information with:
Service providers — hosting, analytics, payment processors, customer support tools
Affiliates and subsidiaries — for internal business operations
Legal authorities — if required by law or legal process
Business transfers — in the event of a merger, acquisition, or sales
We ensure all third parties comply with UK GDPR through appropriate contracts and safeguards.
6. International Data Transfers
Some of our service providers may be located outside the UK. When transferring data internationally, we use:
UK adequacy regulations, or
International Data Transfer Agreements (IDTAs), or
Appropriate safeguards such as standard contractual clause
These ensure your data remains protected.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy:
Marketing data — retained until you withdraw consent
Support communications — retained for up to 24 months
When data is no longer needed, we securely delete or anonymise it.
8. Your Rights Under UK GDPR
You have the following rights:
Right of access — request a copy of your personal data
Right to rectification — correct inaccurate information
Right to erasure — request deletion of your data
Right to restrict processing
Right to object — including to marketing
Right to data portability
Rights related to automated decision‑making and profiling
To exercise your rights, contact us at info@simuniq.com.
9. Your Right to Complain
If you are unhappy with how we handle your data, you can contact:
Information Commissioner’s Office (ICO) Website: https://ico.org.uk Phone: 0303 123 1113
We encourage you to contact us first so we can resolve your concerns.
10. Cookies and Tracking Technologies
We use cookies to:
Enable website functionality
Analyse usage and performance
Personalise your experience
Non‑essential cookies (e.g., analytics, marketing) are only used with your explicit consent, in compliance with PECR.
You can manage your cookie preferences at any time through our cookie banner or browser settings.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute protection.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at: